We do not offer refunds for change of mind or incorrect selections.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are dramatically different to the product purchased on the website.
We are not able to offer returns on Custom Made items.
No refund will be given on custom orders (including custom colours and configurations or non-standard specified items).
Requests for returns will only be accepted on goods that are unused, and in original packaging.
Any request for returns must be made within 7 days of receipt of goods.
Before sending any items contact store@havastudio.com
Approved requests will be issued instructions for returning goods.
Damages must be reported to Hava Studio within 48 hours of receipt.
All shipping charges are non-refundable nor credited.
A condition of sale items and special promotions is that these are not available for return or exchange.
Ensure all items and their packaging are adequately protected when returning as any damage will be the customer’s responsibility and may result in a re-stocking fee.
Please allow up to 5 business days from the date we receive your return into our warehouse for it to be processed.
All return requests will be processed in the order that they were received. Processing returns will only commence once the returned goods have been received by Hava Studio.
Returns must be sent via a trackable postage or courier service. Hava Studio is not responsible for packages lost in transit if a tracking number is not provided for returns.
Please note that all return shipping charges are the customer’s responsibility excluding shipping errors made by Hava Studio or one of its shipping or courier partners.
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